Welcome to Toyota of Gladstone

What an amazing car buying experience. Everyone was so nice and accommodating from the door guy to the financial lady at the end. Thank you for making it an enjoyable experience 😀

Alex in sales was wonderful to work with. Personable, informative, patient, and told some great stories! Seth and Kristen were also easy to work with and very personable as well. And shout out to Alissa in service who worked hard to make sure our vehicles were taken care of and that we had a loaner for the day! Great team and friendly, helpful faces. And the great thing, none of it seemed forced, but genuine instead. Thanks, y'all!!

Kenny Khzam was great to work with. Their was no typical sales pressure just good customer service. Kenny made ever effort to make sure I got the right Electric car to meet my needs and price range. The whole car purchase process was a very positive experience at Gladstone Toyota. My interactions with John the sales manager and Tony enhanced a already positive car purchase experience. To complete the financing aspect of the purchase I met with Kenza Shaw. Kenza was very prepared indicating that the process would not take too long. She diligently walked me through the leasing terms and the benefits of an extended warranty. All in all it was a very positive car purchasing experience. And the all electric BZ4X car I bought is terrific. It rides so nice, has heated seats and heated steering wheel. I get to plunge it in at night and is fully charged in no time. My first road trip was to the Oregon coast and back. I had lots of driving mileage left on the meter. It liberating not being tied to buying gas anymore. I feel like I am doing something to protect the abate climate change. I am super happy with it all.

Great staff, Alberto was my salesman he did a great job! I would definitely recommend. Thank you!

Fabulous service from Bob Peterson. Easiest car shopping ever!

Can’t say enough good things about this place! First time buying my own car all by myself and I was treated as if I was their own daughter. I have done the co signer and watched my parents buy their cars here too! Truly a family friendly and honest place. Thank you for making my first car purchase the best! S/o to the Service Team, even when I show up 3 hours early (perks of booking while grocery shopping lol!) for my appointment they still got me in and out!!!!

I had been a loyal customer of Toyota for years. While I moved to the US, I bought my first vehicle in Nov 2021, considering the build quality and reliability. I bought the ToyotaCare Plus and ExtraCare plans expecting a longer relationship with Gladstone Toyota and Toyota US. I had been servicing the vehicle as per the directions given by the service center which was marked for every 4 months or 5000 miles. However, when I recently serviced the vehicle at the end of the 3 years, I was told that I have only 2 more services available under my prepaid service maintenance plans. This is surprising. I was never told about the number of services, however they made me to service the vehicle. The vehicle was make to show the "Maintenance required" message by the 4th month. I have not received clarifications from the sales & service center. I have made a complaint against the Gladstone Toyota sales and service center in Portland, OR through the brand engagement team. [Update on 12/27/2024] The Operations Manager from Gladstone Toyota contacted and fixed the problem for me. Hence, revising my rating and removing the named references from the original message. Thanks Gladstone Toyota.

Jack helped me through my buying process. It was nothing short of amazing. I was able to test drive on my way home from work and let him know I would have a decision for him the next day. Came back and I was in and out in a little over an hour. The fastest car buying experience I’ve ever had.

After doing my research for a new Toyota I landed on Toyota of Gladstone for a test drive of a Toyota Crown Signia. I submitted a request to schedule a test drive and was contacted by Carl Chestnut shortly after to sort things out. Carl was super easy to work with over the phone, email and through their portal. I decided to put a down payment on the vehicle I wanted to test drive. I was able to complete a large portion of the paper work digitally. I continued doing my research on my end, and looked at a few other local dealerships, but none of them were close to the price of the vehicle I was looking at. When test drive day came, Carl and the dealership had the car ready for me, and had it held in the show room. After the test drive I was 1000% sure that was the car I was after. It was a busy Saturday, but I wasn't in a rush, and Carl stayed with me the whole time while we were getting things ready. Carl is a very personable salesman, and we had a nice conversation. When it came time to do the finical side of things I worked with Dusty Call. Dusty was again very nice and personable. We had a nice chat while getting the paper work going. I can't speak to the actual financing side of the process since I didn't do that through the dealership. But dusty did his due diligence for his side, explaining the steps and process. He also went over the extended warranty options/tiers and costs. I did decline, and I did not feel like it was a push or hard sell. I really appreciated that. It took a little bit longer than expected to get me out the door on the way home, but I was in no way bothered or disappointed in the time it took. They were fairly busy, but I felt like I was considered and attended too through the entire process. Even the Manager, George, who I met briefly was nice and remembered when I was initially signing in, that this was my first new car in 20+ years. Over all I had a great experience with Toyota of Gladstone. I was able to get an excellent price on the car I had researched for several months. And the whole process was essentially painless and mostly handled digitally before I even got to the dealership. I would highly recommend working with Carl Chestnut and Dusty Call for folks visiting Gladstone. I'm sure their other staff are just as good, but those two helped me have a great experience!

Thank you Jose for the great experience

My experience was amazing. Great service from McKenzie and Victor. Really impressed by the quality of service. My car had to get serviced for the day and I was given a uber ride home and back to pick up my car. I was also given 2 free car washes after my car was given an inspection of course I came back for repairs. Also there is a nice play room for the kiddos and free hot beverages. Thank you Victor for making sure I was taken care of!

Kassandra was excellent to work with. I especially appreciate Kassandra setting up/linking my phone to the system. Kenra in Finance was wonderful to work with as well. I love my new Landcruiser!!!

I recently went on a trip to Oregon and I had to take my Tacoma for maintenance. I figured I’d do it close to where I was at since I did not want to drive back home hundreds of miles with bad oil. After escorting myself to someone, I found myself being helped by Mackenzie. She was very kind and helpful, and made the process easy. She helped me get the service I was looking for done on the same day. She was also 100% honest with everything and it made me trust their department. When I picked up my Tacoma she even explained how they ran a diagnostic, so they can make sure there was nothing wrong with the car and I can drive back home safe 🙂. Mackenzie also provided some free car wash tickets for Washman stations. I will definitely be going back to Toyota of Gladstone for service, when I travel to Oregon again! Thanks to Mackenzie from the service department as well 💯.

I was really very happy and super excited about buying a car there this week. I felt George and Samantha treated me the way I wanted to be treated. I'm definitely talking a lot about the customer service and the great deal I got. I am very grateful they did what they did for me.

I’m giving this review on behalf of my dad who just bought a car here. He was very happy with the customer service here. His sales rep was Bobby, who was very knowledgeable about the different models and quite service-oriented. My dad is very happy with the car too!

Kyle Reed in service was great! Got me in n out less then an hour for an oil change. Competitive prices as well for a full synthetic oil change. Appreciate the quality service and good pricing here! Go see Kyle for any service needs!

This place blew me away. My parents and I were out looking to get me a new car because unfortunately I got into my first car accident an it completely totalled my car. I was gifted my previous car for good grades I. High-school. Anyway, my parents took me to a whole bunch of dealerships an all of them either wanted way to much for a beaten up car or we're trying to get me out of my price range. I was ready to give up for the day whwn we went to Toyota of Gladstone. I unfortunately can't remember the lady's name that helped us look around for cars but she was absolutely wonderful. She wasn't like the other sales people that just wanted your money but was determined to help me find a car that will be reliable an affordable. This was also my first time having to get a car from a dealership. Any questions I asked she was more then happy to answer. I left that lot with a CH-R that I absolutely love. AND the autoshop people there are so friendly an get the work done!!

I came in for my service appointment and was told they were a little behind. After two hours I got up to ask how much longer it might be. Tommy checked me in for my appointment but no one came to let me know my vehicle was done. Who knows how much longer I would have been waiting. This wasn’t a very good first service experience. Since my first visit, my 3rd service experience was the best so far. Great customer service all around from the gentlemen who checked me in to the one who completed the vehicle inspection and service. I walked in on a Thursday afternoon without an appointment and was told it’d be done within an hour or two but it was done within an hour! Thankful the service has only gotten better and not worse.

Brendon and the finance specialist were so good! Thank you guys for the help, kindness and transparency. Very quick and efficient location- I’d recommend-go check it out! Love our Toyota Tundra 2024!

Great service